Wisconsin CNA State Exam Vocabulary Practice

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What does phone etiquette primarily emphasize?

  1. Being respectful to the person you are talking with

  2. Showing consideration for the other person's limitations

  3. Communicating clearly

  4. Making frequent calls

The correct answer is: Being respectful to the person you are talking with

Phone etiquette primarily emphasizes being respectful to the person you are talking with. This includes actively listening, addressing the person appropriately, and using polite language. Respectful communication fosters a positive interaction and demonstrates consideration for the other person's feelings and time. While clarity in communication and consideration for limitations are important aspects of effective phone communication, the foundation of proper phone etiquette lies in the overall respect shown in the conversation. Making frequent calls is generally not a component of etiquette but rather depends on context and necessity of the communication.

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